Service on my Caddi was timely and fixed correctly
The crew was great. They found me an Escalade when there were few to be found. Secondly, every other Cadillac dealer was charging a $10k up charge because the Escalade’s are so popular. While I get the temptation to fleece people during a time of high demand, one would think that the reputation of the dealer and Cadillac would be more important than lying about price on the website. Moore does not do this! Finally, the salesman, Essie, went out of his way to get us what we needed.
Bottom line, I trust these guys. You might find a repair shop that charges a hundred or two less but why go to a shop that deals with ALL cars when you can go to a place that ONLY works on YOUR car!
My experience at Moore Cadillac was amazing! I was spoiled by my experience with my sales person, Tony. He was knowledgeable, super proactive and reliable. He was totally committed to helping me obtain my vehicle of choice (Escalade ESV) exactly how I wanted it. He coached me through the entire process and I couldn’t be happier with my new ride. I highly recommend Moore Cadillac and Tony! They have a longtwrm customer in me.
I highly recommend Moore Cadillac of Chantilly to anyone in the market to purchase a new car. Everyone was great to work with and had our best interests in mind. Our salesman, Kevin, was awesome to work with and was very patient with all of our questions. He went above and beyond to make our experience at Moore a fantastic one. I would definitely trust them with future car purchases.
Best dealership around!!!
Everything was great and the service personnel communicated throughout. I did sign up for vehicle appraisal but it was never received. I was surprised that many of the Moore personnel were not wearing masks.
Awesome people and service was excellent too
Amazing Service. They worked with my warranty company seamlessly. They were quick honest and professional. The Cadillac rides like a dream now
Not only the best place to buy your Cadillac but also the servicing. Bought my 2013 ATS (In 2015) here and used to take it to what I thought was an honest shop that is close to the house. After a ridiculous price quote for some work I figured I get it serviced here. Kraig and his hardworking team informed me of things I didn’t need servicing for awhile and a few that weren’t pointed out. They not only saved me money but time. Kraig and his team are very honest and kind. I’ll never take my car to ...
My tech was Craig. This was my first coming to the dealership. He made me feel welcomed, took the time to understand what I needed for my car, he also stayed on top of me knowing the status of my car throughout the process. Let me not forget how friendly he was.
Don Kelly and Moore Cadillac service department are great! They always have a loaner and complete the service on my Escalade in a timely manner.
Great service! I always see Craig K. Always great customer service and professional. Never have to worry about getting scammed or fake repairs. Very trusted.
Tony Soleiman……… he is the man!!!!! We were purchasing an 8 yr old SRX that is only valued at a fraction of what they typically sell !!!!!! Didn’t matter, same treatment as someone buying 120,000$ vehicle…… we didn’t come in contact but with 3 people while inside the dealership, Tony, another salesman who chatted with my wife while we were waiting and the finance manager who took care of the paperwork. ( please someone post his name ) All 3 were super nice !!!!!! As for Tony, he is very very professional AND super personable, feel as if we made a friend for life !!!!!!! I highly ...
Excellent service! Everyone tends to their customers as if family, kind and extremely knowledgeable. This is one Dealership that is at the top of all the rest!
Thanks again. I have to say this is the best experience I have ever had at a dealership. Alaina is an amazing asset. Her communication is clear, concise, and helpful. She stays on top of everything, and goes out of her way to make sure any questions or concerns are addressed.
Very satisfied with my purchase!
Always great service from Kraig and the service team at Cadillac. Good WiFi to work while you wait.
Emily was so amazing and very great at communicating. She was so helpful and informative about cars. I was so scared to purchase my first vehicle, but she made me so comfortable, calm and confident that I drove out of the dealership that same day with my first car. Her honesty also was a main factor too. Thanks again Emily!
Kraig and the service department team was able to repair my leaky rear differential on my ‘14 ATS. I greatly appreciate it they took on job head on even when another repair shop didn’t have the confidence to do the task. 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Very professional, courteous and timely. I will always go back.
Craig in service is a problem solver and truly understands customer service.
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Don Kelly was my advisor and he's great to work with. He's knows what he's doing and does a great job in making sure the needs of his clients are addressed. This dealership has an awesome service department and their work is excellent!
My experience at Moore Cadillac was excellent they were very friendly courteous and helpful I will definitely be taking my car back for service when needed.
Very good work and nice service by the workers thanks Moore Cadillac Chantilly
Great place to get your vehicles serviced.. friendly knowledge people.. thanks again Don Kelly for making me feel like a valuable customer
Excellent experience and phenomenal customer service from Jean Benedict and the entire team! Love my new ride!
Kraig is our service advisor and he is excellent. From the techs and everyone in the service area, they are all excellent.
Don was terrific. He guided me through the process and had me in and out to drop off my car. He then called when it was ready later that day and explained what they found and that it was co weed by a special extended warranty. Definitely get great service on my car at Moore Cadillac and will keep going for the great service and the extra mile the service team takes for the customers!
Moore Cadillac of Chantilly Virginia was extremely accommodating during my purchasing process of my new Cadillac Escalade. The manager's, salesman and financing team are wonderful to work with and they will assist you in every way possible to help you purchase your next vehicle. If you're looking to purchase a new vehicle or more specifically a Cadillac, I would highly recommend you go to Moore Cadillac in Chantilly Virginia. I would recommend you ask for Kevin Martin as he will provide you with and over the top purchasing experience.
Outstanding service by Craig and Paul! I have been to many car dealers service departments, but this is by far the best service. Quick, professional, polite. Paul sent me a video talking about the problem and the cost for me to approve. They used a plastic on seat and steering wheel not to get grease on them and washed my car. I had a problem with a rattling noise coming from the ceiling that was driving me crazy, also my rear view mirror/camera was flickering and wheels needed alignment. They did a great job in tracing the electrical malfunction ...
Nice dealership. Nicer people especially Hinna Ahmed👍
Tony my sales rep was very knowledgeable and courteous
Moore Cadillac delivered a wonderful experience. Can't wait till my new one in 2024.
I always have a great experience with Moore. Mr. Kraig Gough Is my service advisor and he consistently goes out of his way to ensure my service visit is a positive one. I trust Moore and feel comfortable bringing my car in for any type of repair or service.
As always, friendly, fast, thorough, completely knowledgeable! Have been a car-buying and -servicing customer of Moore's for over 25 years and wouldn't think of going anywhere else!
Emily Srebalus was very helpful and working with her was pleasant and easy. There are many great vehicles and dealerships but not always the best sales people - Emily is one of the best. If she did not know the answer she found it and let us know.
Excellent service. Great advisors Easy to book Left my Escalade in the morning. They provided me with a loaner right away and my car was ready at the end of the day.
Jeff and his staff are amazing! If you want great customer service then go here. Thank you guys and lady! My car looks brand new.
Great service, I was able to set everything up online, with a courtesy vehicle. I was updated on the progress of the service. I will use them again.
Kevin Martin made our first Cadillac buying experience a good one. He even drove the XT6 to my shop so I could see the color and test drive it. We bought the next day and the entire experience was very good. Thanks!
Leandro was great. Nice down to earth, knew his stuff. Vehicle was in immaculate condition. Price on the vehicle was excellent considering the mileage and condition. Highly recommend. Process was seamless. Staff there knows what they're doing! If you want a quality experience go here.
Very friendly and professional service. Kept me informed with no surprises. I will always come back.
I purchased my vehicle here, and I’d totally recommend anyone looking for a car to stop by here. My sales consultant was Karla V. She speaks Spanish which was great. I would recommend her to anyone who’s looking for a car. She friendly, works hard to get the customer in and out as soon as possible. I wanna thank her to everything. And thank you to the Financial personal we worked with, as well. Thank you guys again. hope to do more business with you guys in the future. • Yes, I know it’s a Ford, but they ...
Outstanding as Always
Just got my wife the new 2021 Cadillac XT6 Sport AWD Black on Black. She loves it and I feel Lucky!
Our experience there was hands down the best... one can have at a dealership. Our sales rep Leandro Rodriguez was very helpful, informative and best of all quick. My husband can be an impatient man but, this experience went very smooth and fast.....hubby had nothing to complain about. I wish they sold trucks...I know we will be in the market for one soon and to have this experience all over again would be welcome. All dealerships should be like Moore!
Nice compqny, good service. Very thorough!
I brought my 2016 Cadillac STX in for warranty repairs. Don in the service department went above and beyond to make sure I was treated with respect and dignity. I was given a beautiful loaner car while the repair was being completed and updated consistently regarding the progress and expected completion of the work performed. I picked up my car and everything was perfect. I appreciated everything Don and his technician did for me and especially appreciated the car wash.