Customer Testimonials
Just took delivery of my 2027 Optiq this week and couldn’t be happier! Mike Bowen was great to work with. He kept me updated on the order process and was always very responsive. This is my first Cadillac and so far I love it!
My service tech was very Professional and detailed about the service provided for 2025 XT6 on 12 th AUG.
Had a great experience at Moore Cadillac working with Joe Kim. Within 30 minutes of my calling he had a car ready to test drive, was able to answer all my questions, and helped me fall in love with my next car. Navigating the buy vs lease options was really smooth and when we decided what I wanted, he and his manager worked hard to find me a vehicle from another location that met all my requirements. The next day, picking it up and going through the paperwork was incredibly smooth. Would definitely recommend!
Great experience buying my Cadillac Escalade! The whole process was smooth and easy, and the staff was very friendly and professional. I’m very happy with my purchase and would definitely recommend them! And thank you Sam
Dennis and service are very efficient, helpful, and kind. Thank you all. Moore is my place!!
A really good car dealership. Friendly staff (Adrian was awesome) , nice building, good location, no pressure!
Very, very helpful advisors and they quickly diagnosed and fixed my issue.
Service at Moore Cadillac was is timely and professional
I definitely recommend Moore Cadillac of Chantilly. My first-time experience with Mr. Walter M. Mattza was very professional, helpful, and respectful. I had not reserved an appointment but he took my car in for a diagnostic and oil change right away. I left with a wonderful feeling. Thank you so much.
I had my first 7500 mile oil change appointment on August 5, 2026. The first one was complementary so that was nice. I was a little shocked about the hour and a half wait time they let me know about ahead of time. However, coming from a 15 minute Jiffy Lube oil change, I know that my car was in better hands at Moore Cadillac. I told a work colleague/Escalade owner who takes his to King George about my wait time and he actually replied that’s all? I had no issues with resetting my oil on my informant screen and they did ... Read More Google - Aug 6, 2026
Quick, Efficient, Took care of what the car needed and was able to add on a quick extra service for a tire rotation. The courtesy car wash is great but I wish they would dry the car so it would not have water spots all over it and provide a vacuum. Small stuff that provides that wow after any type of service.
I was able to secure an appointment on a Saturday. My service advisor, Kraig, was very professional and compassionate, taking the time to explain everything and letting me know what needed urgent attention and what could wait. I truly appreciate his honesty. Thank you!
Moore Cadillac is a top of the line dealership. Salesman (Essi) is the truth. Will put in the work to earn your business. No games!! Thanks Essi.
Sam Lee did an excellent job assisting us with our vehicle selection. Shout out to the finance person for her patience and knowledge. Much appreciated.
I took a 4 hour and 30 minute drive to this dealership. I must say that It was the best experience I purchasing a vehicle ever encountered.
I saved a ton of money. The salesman name was Kevin and he was absolutely phenomenal. He moved very expeditiously through the process. He was very knowledgeable and informative. He told me everything I needed to know about the vehicle and responded to any and every text I had within minutes if not seconds. He removed my concerns and replaced them with confidence. I have already recommended him and Moore Cadillac to several people looking ... Read More Google - Jul 31, 2026
Terrible. This is the SECOND time that you guys lost the car antenna. When I called the service department, they noted that I needed to bring my back for verification. I live 15 away and to drive 30 miles trip for a an issue that have caused TWICE is not logical or practical
Probably the quickest car buying experience I’ve ever had. In and out in less than two hours. It might’ve even been quicker but they detailed the new car and filled up the tank. Price of the vehicle was already very competitive and they honored the quote from CarMax on my trade. Didn’t add any points to the financing and I drove away very happy. I would absolutely purchase another vehicle from them in the future. Mike, my sales guy, was extremely professional and knowledgeable. Very nice guy to chat with while we were waiting for certain steps ... Read More Google - Jul 30, 2026
The salesman I was worked my with was Steve Stoner. They didn’t have the color I wanted, he was able to find one with in a day, answered all of my questions during the test drive and just made this process easy. After I was done with finance he showed me all of the features of the car, made sure I had everything set up. This was honestly a simple process, none of the normal BS games and really enjoyed working with Steve.
Hi I just bought a 2026 Cadillac Escalade With Steve stoner . This person was very professional and he treated me like a valuable customer I recommend this dealer 100% to any body who is looking to buy a car with no hidden fee . I was in and out under 1 hour . Thanks and keep it up
I've had great service from Moore. Even though my car is 20 years old, they treat it like it is brand new and are careful to keep it clean.
Fast and efficient. Complete and thorough. Polite and willing to talk things over like a doctor would for a sick patient. Kraig is the best.
Service accomplished quickly while keeping me aware of progress. Service personnel great to deal with.
Great dealership. Knowledgeable and helpful. Quick same day service. Answered any questions that I had.
Great service, professional and courteous. My go to for all my Cadillac needs. Makes everything easy!
Outstanding service and support end-to-end from service consultant to service technician. Great Job!
Bought our car here about a year ago - only second service - and the actual service seems reasonable. The issue is more the facility itself. Waiting for your car is not a productive experience. There is no where to work - I had to find a training room to sit in so I could have a flat surface to work on. The WiFi is horrible in both performance and reliability. My work VPN reconnects about every 3 minutes disrupting my connection. I was hoping for a comfortable/productive place to work remote while my car was here - sadly - ... Read More Google - Jul 14, 2026
Had an amazing car buying experience. Worked with Joe, who was excellent. All the staff were attentive,patient, answered all our questions, and worked with us to get exactly the car we wanted. Definitely recommend.
Reliable, pleasant communication and I have been going there for years. Keep up the good work!
Moore always takes good care of my car. The service is great and the cost is very reasonable.
Took car over in the morning. It wasn't ready for pickup until the next day. Couldn't hardly get in touch with anyone to check the status. A similar situation happened last time I took it in, in January. Ended up picking it up before all the work was done.
Moore Cadillac has consistently provided excellent service over the years we’ve been using them. Their promptness has made it easy for us to meet our needs. We particularly appreciate the sales team, especially Kevin.
Kraig Gough took very good care of me. In and out very quickly. This dealership always goes above and beyond for me.. I need my vehicle to make a living and they always get me in and out as quickly as possible.
While under construction, it provided excellent t and comfortable conditions for work while I was waiting for my vehicle's oil change.
Had AC compressor failure. Called dealship. Walter got me same day. Fixed & out next day!
I stopped in for a ln issue since my right tail light wasn't working. Upon arrival it was on. While there Kraig asked if I wanted to do my inspection since it was for July.
This dealership is overpriced and its hard to get in touch with the service department. I had to contact them to find out when my car was done or get any information out of them period.
Excellent service at Moore Cadillac. Steve, the salesmen was knowledgeable, friendly and helpful in every way. This is my second purchase at this dealership and it continues to be top notch. David White
After this service visit, I completely lost confidence in Moore Cadillac Chantilly. Two issues appeared immediately afterward, and rather than addressing my concerns respectively, the Service manager, was dismissive, condescending, and made inaccurate statements about my vehicle's service history. After 18 years as a loyal Moore Cadillac customer (since 2008), I left deeply disappointed, feeling unheard, and knowing I can no longer trust or recommend this dealership.
The dealership has been responsive to my needs and requests in a timely manner. When a service requires an extended period of time a loaner was provided. The service so far gives me confidence that such high quality service we be provided in the future.
Very friendly efficient and quick service, with a smile. Exceeded expectations. But will miss James Sin, who was exceptional
Kraig in service is great, work with him if possible. This started off as one of the worst service experiences I've ever had. Long story short, Kraig took care of it. He's professional and actually follows up.
This dealership has proven themselves to provide unbelievable service. I did not purchase my previous Cadillac from this dealership, but after the first time I went to the service department I was so impressed. I only service my vehicle at this location and now when it’s time to purchase a new one, they really came through for me.
The Dealership is an excellent place to get work done. Definitely worth my five stars.
I bought an Escalade from Joe a few months ago, and the experience was excellent. Joe took the time to explain everything I needed to know before I purchased the vehicle and answered all of my questions. His customer service was outstanding, and he made the entire process smooth and stress-free. I highly recommend Joe to anyone looking to buy a car!
The dealership provides top quality cars and excellent and reliable service.i have continued with this dealership for over 20 years and find them friendly and responsive.
Working with Moore Cadillac was a smooth and straightforward process. They kept me informed of updates along the way while the vehicle was being built and shipped. Completing the paperwork was easy as they had all forms prepped upon arrival.
Poor Service Advisor coordination, follow up and completion. Did not complete a belt replacement I had approved. Did not check on warranty coverage before starting work, and charged me for other covered work even after I repeatedly asked about coverage.Did not provide and explain work performed and invoice upon checkout. Dealer is also only repair shop that charges surcharge for credit card use. Very disappointed.
Noisy, due to construction. The sales staff seems to go out of their way to remember the name of their respective customers.....that's different from most car dealerships. My service associate was very polite and attentive. My only concern is that there is an enormous turn around in the service associates. I have owned my car for almost 5 years and never had the same associate a second time.
Excellent service at Moore Cadillac! Tammim my sales rep, the sales manager, finance manager all were amazing. Tammim did a great job assisting me throughout the entire purchase process and addressed all my concerns expertly. Overall first class service!
Moore Cadillac always takes great care of me and my car! Great service, fair pricing and friendly staff.
Everything was very professional and well done, they explained what needed done and what my options were. Very happy with the experience
Dennis and Paul provided the best service experience I’ve ever received from a dealership in twenty years across Ford, Mercedes, Toyota, and Cadillac dealerships. I highly recommend them for Cadillac service.
Great to work with in helping me keep my Escalade maintained, gives me confidence in driving my car with zero breakdowns! From purchase date (2018) as a brand new vehicle throughout the recommended maintenance and state inspections! Highly recommend!
We have also had good service from this dealership. We wish for better discounts, but service is steady and consistent.
I had an excellent experience. Mike B. , Fred, and Lilly were excellent.....so much so I bought two vehicles, and sold them mine. Great work.
Nobody is responsible! Nobody answers the phone! Using just automated machine (Susan) ! No accountability! After selling their product, no support at all! Just show off!
Very Friendly, and Neat environment easy to deal, it was my first time and being amazing.
I was visiting my sister from NC and my car broke down. They got me in and out in 6 hours and on my way. Everyone was super friendly, helpful and explained everything clearly. Appreciate the great customer service.
Always appreciate working with Moore Cadillac Service Department. Kraig is always so helpful and is a consistent and good communicator.
Kraig was very helpful and responsive. Appreciated being offered a car wash as well. Thank you Kraig
One of the worst service experiences I have ever had.
I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat.
45 minutes later later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up ... Read More DealerRater - Jun 11, 2026
Had my best car buying/trade-in experience with Joseph Kim. So many dealerships have pushy, aggressive salesmen and managers. Joe was the complete opposite. He was knowledgeable, patient, and genuinely helpful; no off putting pressure or games. The whole process was smooth, with a fair trade-in and clear explanations. If you’re looking for a car, Cadillac or not, ask for Joseph. This is was type of experience I expect!
Incredible experience all around. We arrived later in the afternoon, but everyone was exceptionally accommodating. The entire process was streamlined and efficient, but not forward or rushed. We felt comfortable and informed throughout the entire experience. Adrian was gracious enough to facilitate our test drive while Joe was assisting another client. The seamless transition and cooperation made us even more confident in our decision. It was worth the 90 min drive for the experience alone. Extremely satisfied all around. Thank you for making the entire process smooth and easy!
I have appointment but also i waited 40min to check- in. They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appointment. My time is important so to yours. So please respect and value the other time as yours. I didn’t expect this service from this company.
Thank you so much for your great service I really appreciate it thank you again
I am extremely pleased with Moore Cadillac. Service has been outstanding from drop-off, to maintenance and communication. I recommend Moore to other Cadillac owners that I know.
Fixed the problem and assured the latest updates were installed on one of the control computers.
Excellent service, professional staff, timely maintenance, clear communication, and my Cadillac runs as expected.
I was provided with a timely appointment. I received text updates and an actual video of the service performed on my vehicle! Outstanding experience and a first!
The car came back to me with a problem (safety Assist System needs maintenance) that was’t a problem when I dropped it off. Still waiting to be told timing when my repair estimates for the items that need to be worked will be available
Great car buying experience. Professional, quick and painless from start to finish. Highly recommend Moore Cadillac.
Kraig Gough is it amazing service rep and the staff is incredibly competent. The turnaround time and communication lines are great. Also, props to the mechanics who do a great job.
Service was provided with knowledge and professionalism. Calvin was very attentive and kept me up to date regarding my Cadillac.
Thank you to the Service Representative and Service Manager for coordinating special support for EV warranty coverage. I highly recommend Moore Cadillac for your Cadillac service.
Very nice and easy to deal with. I highly recommend long drive but worth it
My service appointment was on a Saturday and there was only one service advisor working.
I had an outstanding experience AGAIN at Moore Cadillac in Chantilly. What really sets them apart is their exceptional customer service and attention to detail. From the moment I arrived, the team was professional, attentive, and focused on making the entire process seamless.
Their high-touch approach made me feel valued as a customer, with clear communication, proactive follow-up, and a genuine commitment to ensuring everything was handled correctly. It's refreshing to work with a dealership that takes the time to understand customer needs and goes the extra mile to deliver a first-class experience. I highly recommend Moore Cadillac to ... Read More DealerRater - May 30, 2026
Kraig and everyone at Moore Cadillac is always great to work with. I will continue to service my vehicles with them.
Kraig always delivers excellent customer service at Moore Cadillac. I’m very pleased with their service and speed.
Moore Cadillac continues to impress me with their outstanding service. Each visit to the dealership is filled with admiration on the timely and professional services provided. The Cadillac car brand is exceptional, but the Moore Cadillac team members are one in a million.
I had my oil service done here and had a great experience. The service was completed promptly and professionally. The service advisor was extremely nice, friendly, and helpful throughout the entire process. They made everything easy and kept me informed. I truly appreciate the excellent customer service . Thank you for a great experience!
Essie is amazing! My guy got me in a Tesla after he heard I was looking for one. Great dealership will definitely come back in the future 🤝✅
I was going out of town when my car developed a problem. Moore was understanding; they found the part and worked me in to service my car. I was very grateful for their helpfulness.
We had a great experience at Moore Cadillac. Our sales rep was Mike Bowen (highly recommend); he was extremely knowledgeable, personable and made the entire purchasing experience stress free. If we had to rate Mike from 1-10 with 10 being the best, we would rate him a 12.
Great service.Excellent customer service from Kraig he’s really good. I was happy after he fixed all my issues thanks
Purchased a Certified Preowned XT5 and have nothing but issues. For the most part, they are relatively small issues. However, when mirrors don’t automatically adjust, lane assist works intermittently (dash light/control no longer works), it’s a driving hazard and terrifying. Grateful for purchasing the extended warranty because the thermostat needed to replaced recently and there was a known issue with water impacting the wiring that would set off the car alarm at obscene hours. The latter repair has left a mildew smell that lingers. However, the customer service has been nothing but professional and kind. I regret ... Read More DealerRater - May 23, 2026
I always have an excellent experience at this dealership with Kraig G. Highly recommend them!
Staff are always very professional, has excellent communication, and has superb attention to detail in everything they do
More Cadillac represents the epitome of professionalism. I ran into at least three or four salesman and a couple of managers Fred and Heck don’t call him. Hector. Jonathan was wonderful young man who did his job more dealerships were like this. I’d buy more cars thanks more Cadillac.
I like the convenient, friendly helpful workers all levels. Easy to buy and Easy to service with correct service person. Craig Gough is the best one out of others service department. I bought 2 Cadillac at this location
Tamim was excellent. He spent a lot of time with ustl tt be sure we got the deai that we wanted.
I was appalled when I went to pick up my car and was told that if I used a credit card I would be charged 3%. Moore is not some “mom and pop” business . Also I was never told this up front so I did not bring a debit card. This was an affront to a long time customer on her second Caddy