Customer Testimonials
This dealership is overpriced and its hard to get in touch with the service department. I had to contact them to find out when my car was done or get any information out of them period.
Excellent service at Moore Cadillac. Steve, the salesmen was knowledgeable, friendly and helpful in every way. This is my second purchase at this dealership and it continues to be top notch. David White
After this service visit, I completely lost confidence in Moore Cadillac Chantilly. Two issues appeared immediately afterward, and rather than addressing my concerns respectively, the Service manager, was dismissive, condescending, and made inaccurate statements about my vehicle's service history. After 18 years as a loyal Moore Cadillac customer (since 2008), I left deeply disappointed, feeling unheard, and knowing I can no longer trust or recommend this dealership.
No commitment treble management I had a very bad experience i bought 2024 Cadillac Escalade more then 3 months is pass still no have a hard tags and the dealership issue 3 time temporary tags I will not recommend to buy a car from Moore Cadillac Richmond
The dealership has been responsive to my needs and requests in a timely manner. When a service requires an extended period of time a loaner was provided. The service so far gives me confidence that such high quality service we be provided in the future.
Very friendly efficient and quick service, with a smile. Exceeded expectations. But will miss James Sin, who was exceptional
Kraig in service is great, work with him if possible. This started off as one of the worst service experiences I've ever had. Long story short, Kraig took care of it. He's professional and actually follows up.
This dealership has proven themselves to provide unbelievable service. I did not purchase my previous Cadillac from this dealership, but after the first time I went to the service department I was so impressed. I only service my vehicle at this location and now when it’s time to purchase a new one, they really came through for me.
The Dealership is an excellent place to get work done. Definitely worth my five stars.
I bought an Escalade from Joe a few months ago, and the experience was excellent. Joe took the time to explain everything I needed to know before I purchased the vehicle and answered all of my questions. His customer service was outstanding, and he made the entire process smooth and stress-free. I highly recommend Joe to anyone looking to buy a car!
The dealership provides top quality cars and excellent and reliable service.i have continued with this dealership for over 20 years and find them friendly and responsive.
Working with Moore Cadillac was a smooth and straightforward process. They kept me informed of updates along the way while the vehicle was being built and shipped. Completing the paperwork was easy as they had all forms prepped upon arrival.
Poor Service Advisor coordination, follow up and completion. Did not complete a belt replacement I had approved. Did not check on warranty coverage before starting work, and charged me for other covered work even after I repeatedly asked about coverage.Did not provide and explain work performed and invoice upon checkout. Dealer is also only repair shop that charges surcharge for credit card use. Very disappointed.
Noisy, due to construction. The sales staff seems to go out of their way to remember the name of their respective customers.....that's different from most car dealerships. My service associate was very polite and attentive. My only concern is that there is an enormous turn around in the service associates. I have owned my car for almost 5 years and never had the same associate a second time.
Excellent service at Moore Cadillac! Tammim my sales rep, the sales manager, finance manager all were amazing. Tammim did a great job assisting me throughout the entire purchase process and addressed all my concerns expertly. Overall first class service!
Moore Cadillac always takes great care of me and my car! Great service, fair pricing and friendly staff.
Everything was very professional and well done, they explained what needed done and what my options were. Very happy with the experience
Dennis and Paul provided the best service experience I’ve ever received from a dealership in twenty years across Ford, Mercedes, Toyota, and Cadillac dealerships. I highly recommend them for Cadillac service.
Great to work with in helping me keep my Escalade maintained, gives me confidence in driving my car with zero breakdowns! From purchase date (2018) as a brand new vehicle throughout the recommended maintenance and state inspections! Highly recommend!
We have also had good service from this dealership. We wish for better discounts, but service is steady and consistent.
I had an excellent experience. Mike B. , Fred, and Lilly were excellent.....so much so I bought two vehicles, and sold them mine. Great work.
Nobody is responsible! Nobody answers the phone! Using just automated machine (Susan) ! No accountability! After selling their product, no support at all! Just show off!
Very Friendly, and Neat environment easy to deal, it was my first time and being amazing.
I was visiting my sister from NC and my car broke down. They got me in and out in 6 hours and on my way. Everyone was super friendly, helpful and explained everything clearly. Appreciate the great customer service.
Always appreciate working with Moore Cadillac Service Department. Kraig is always so helpful and is a consistent and good communicator.
Kraig was very helpful and responsive. Appreciated being offered a car wash as well. Thank you Kraig
One of the worst service experiences I have ever had.
I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat.
45 minutes later later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up ... Read More DealerRater - Jun 11, 2026
Had my best car buying/trade-in experience with Joseph Kim. So many dealerships have pushy, aggressive salesmen and managers. Joe was the complete opposite. He was knowledgeable, patient, and genuinely helpful; no off putting pressure or games. The whole process was smooth, with a fair trade-in and clear explanations. If you’re looking for a car, Cadillac or not, ask for Joseph. This is was type of experience I expect!
Incredible experience all around. We arrived later in the afternoon, but everyone was exceptionally accommodating. The entire process was streamlined and efficient, but not forward or rushed. We felt comfortable and informed throughout the entire experience. Adrian was gracious enough to facilitate our test drive while Joe was assisting another client. The seamless transition and cooperation made us even more confident in our decision. It was worth the 90 min drive for the experience alone. Extremely satisfied all around. Thank you for making the entire process smooth and easy!
I have appointment but also i waited 40min to check- in. They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appointment. My time is important so to yours. So please respect and value the other time as yours. I didn’t expect this service from this company.
Thank you so much for your great service I really appreciate it thank you again
I am extremely pleased with Moore Cadillac. Service has been outstanding from drop-off, to maintenance and communication. I recommend Moore to other Cadillac owners that I know.
Fixed the problem and assured the latest updates were installed on one of the control computers.
Excellent service, professional staff, timely maintenance, clear communication, and my Cadillac runs as expected.
I was provided with a timely appointment. I received text updates and an actual video of the service performed on my vehicle! Outstanding experience and a first!
The car came back to me with a problem (safety Assist System needs maintenance) that was’t a problem when I dropped it off. Still waiting to be told timing when my repair estimates for the items that need to be worked will be available
Great car buying experience. Professional, quick and painless from start to finish. Highly recommend Moore Cadillac.
Kraig Gough is it amazing service rep and the staff is incredibly competent. The turnaround time and communication lines are great. Also, xxxxxxto the mechanics who do a great job.
Service was provided with knowledge and professionalism. Calvin was very attentive and kept me up to date regarding my Cadillac.
Thank you to the Service Representative and Service Manager for coordinating special support for EV warranty coverage. I highly recommend Moore Cadillac for your Cadillac service.
Very nice and easy to deal with. I highly recommend long drive but worth it
My service appointment was on a Saturday and there was only one service advisor working.
I had an outstanding experience AGAIN at Moore Cadillac in Chantilly. What really sets them apart is their exceptional customer service and attention to detail. From the moment I arrived, the team was professional, attentive, and focused on making the entire process seamless.
Their high-touch approach made me feel valued as a customer, with clear communication, proactive follow-up, and a genuine commitment to ensuring everything was handled correctly. It's refreshing to work with a dealership that takes the time to understand customer needs and goes the extra mile to deliver a first-class experience. I highly recommend Moore Cadillac to ... Read More DealerRater - May 30, 2026
Kraig and everyone at Moore Cadillac is always great to work with. I will continue to service my vehicles with them.
Kraig always delivers excellent customer service at Moore Cadillac. I’m very pleased with their service and speed.
Moore Cadillac continues to impress me with their outstanding service. Each visit to the dealership is filled with admiration on the timely and professional services provided. The Cadillac car brand is exceptional, but the Moore Cadillac team members are one in a million.
I had my oil service done here and had a great experience. The service was completed promptly and professionally. The service advisor was extremely nice, friendly, and helpful throughout the entire process. They made everything easy and kept me informed. I truly appreciate the excellent customer service . Thank you for a great experience!
Essie is amazing! My guy got me in a Tesla after he heard I was looking for one. Great dealership will definitely come back in the future 🤝✅
I was going out of town when my car developed a problem. Moore was understanding; they found the part and worked me in to service my car. I was very grateful for their helpfulness.
We had a great experience at Moore Cadillac. Our sales rep was Mike Bowen (highly recommend); he was extremely knowledgeable, personable and made the entire purchasing experience stress free. If we had to rate Mike from 1-10 with 10 being the best, we would rate him a 12.
Great service.Excellent customer service from Kraig he’s really good. I was happy after he fixed all my issues thanks
Purchased a Certified Preowned XT5 and have nothing but issues. For the most part, they are relatively small issues. However, when mirrors don’t automatically adjust, lane assist works intermittently (dash light/control no longer works), it’s a driving hazard and terrifying. Grateful for purchasing the extended warranty because the thermostat needed to replaced recently and there was a known issue with water impacting the wiring that would set off the car alarm at obscene hours. The latter repair has left a mildew smell that lingers. However, the customer service has been nothing but professional and kind. I regret ... Read More DealerRater - May 23, 2026
I always have an excellent experience at this dealership with Kraig G. Highly recommend them!
Staff are always very professional, has excellent communication, and has superb attention to detail in everything they do
More Cadillac represents the epitome of professionalism. I ran into at least three or four salesman and a couple of managers Fred and Heck don’t call him. Hector. Jonathan was wonderful young man who did his job more dealerships were like this. I’d buy more cars thanks more Cadillac.
I like the convenient, friendly helpful workers all levels. Easy to buy and Easy to service with correct service person. Craig Gough is the best one out of others service department. I bought 2 Cadillac at this location
Tamim was excellent. He spent a lot of time with ustl tt be sure we got the deai that we wanted.
I was appalled when I went to pick up my car and was told that if I used a credit card I would be charged 3%. Moore is not some “mom and pop” business . Also I was never told this up front so I did not bring a debit card. This was an affront to a long time customer on her second Caddy
My service advisor, Kraig Gough, special ordered replacement tires for me, notified me when they came in and scheduled an appointment. He kept me updated on progress of installation and alignment. Final price was same as the earlier quote.
Services were good , but the time it took to complete from start, to finish was slow.
Service only
I had a great experience with the team. They were knowledgeable, patient, and appropriately persistent. I worked with Steve Stoner. Great guy. Very personable and attentive. He identified options I hadn't considered before and worked to get me exactly what I needed. He made the sale! I have already recommended Moore Cadillac, and Steve specifically, to colleagues. Also, a big thanks to Mike, who facilitated the final dollar deal.
They did a great job on my 2023 Lyriq and the cost was reasonable.
The service was wonderful and the deal was great!
Had a great visit. Staff was extremely helpful and got a great deal on my new ride
Walked in with no appointment, was greeted by a sales employee (Tamim) and immediately got the help I needed. I wasn’t sure what to look for but I know I wanted an EV. He showed me all the options and provided a lot insight to help me make a decision. He asked the right questions to help me figure out what would be the best fit for me. I left to think about my decision for a couple days and Gave me his number so I can ask questions. I took the 2025 Cadillac lyriq to test drive overnight so ... Read More Google - May 16, 2026
Calvin in service was a pleasure to work with. Very professional and knowledgeable. It was an exceptional experience working with him.
Always top notch service from start to finish. Can’t thank Kraig and the rest of the team enough.
Good communication and quick service.
Our sales person is the reason we continue to come back to Moore Cadillac
I recently purchased an 2023 CT5 and had an excellent experience from start to finish. The staff was professional, knowledgeable, and genuinely helpful throughout the entire process. They took the time to answer all my questions, explain the features clearly, and made sure I felt comfortable with my decision. The buying process was smooth, transparent, and stress-free, with no pressure at all. I’m extremely happy with my new car it’s exactly what I was looking for and drives perfectly.
The best price on a great car! Mike Bowen our salesman was really helpful with the whole process. We couldn’t be happier!
Thank you Essie for working with my wife and I and guiding us so patiently and understandably throughout our trade in and purchase of our certified pre-owned Cadillac.
You have been there for us from the beginning of when we first came to Moore Cadillac to check out the right choice for our needs back in December 2025.
From the very beginning, you understood what we needed and never pushed us into a vehicle that didn’t match our needs or the budget, and you understood this more than us.
We look forward to seeing you in the future and thank ... Read More Google - May 9, 2026
Outstanding service
I purchased a pre-owned vehicle from Moore Cadillac remotely, and was taken care of by Mr. Tamim in person. Mr. Tamim and the entire team at Moore Cadillac that assisted with this sale were truly incredible and went above and beyond. They were very understanding of our schedule in coordinating all, and stayed on top of matters to make sure we were fully taken care of. I would definitely recommend working with Moore Cadillac for anybody, and I personally would buy from them again.
Best team specially steve was very nice and outstanding person.Thank you
The service specialist was very knowledgable and courteous, and communicated effectively.
Mike was great to work with.
Moore Cadillac is amazing! I love the vehicle, everything about the vehicle was world class. Also the Moore service team after the sale was amazing. Special thanks to Tamim in Sales, Mr. Sin in the service department and Gerri in the parts department. They all worked together to set the "gold standard" for service and support after the sale. It was very refreshing to have such a supportive buying experience.
Kraig helped me a lot. Best staff at Moore Cadillac
Kevin was outstanding! No drama with the process. In and out in a couple of hours to include 2 test drives.
A big part of the reason I have remained a long-term Moore customer is because of the service department there. I drive with confidence knowing that I have the safest most reliable vehicle possible.
I am writing to share my recent experience with Moore Cadillac on May 2, 2026. During the process of trading in my 2019 Cadillac XT5 and purchasing a newer model.
First, I would like to extend my sincere appreciation to James in the Service Department. I have worked with James on multiple occasions regarding my previous vehicle, and he has consistently demonstrated exceptional professionalism, patience, and dedication to customer care. His ability to manage concerns and provide reliable support truly sets him apart. Moore Cadillac is fortunate to have someone of his caliber on their team. Kudos to James for outstanding service.
Second, ... Read More Google - May 3, 2026
Always great service at Moore Cadillac. I have been customer for over 23 years and each service visit since 2003 has been a joy. I look forward to chatting with my Service Advisor and the talented Automotive Technicians. The Sales Team is first class and the Moore Cadillac Staff are all very knowledgeable, courteous and kind each visit. I look forward to my next service appointment and Cadillac purchase.
Yes the person who deal with me he looks professional and talk with good manners but the check engine light came back as I out of dealership so that was disappointing that he did not fix the problem
For years I and my daughter have been buying and repairing our cars at Moore. We are satisfy by Kraig and paul to take care of our mechanical services. Ken Emery
Overall it was a good experience. Trying get ahold of someone to speak with was a challenge. The vehicle was returned unwashed and not vacuumed which was disappointing. More importantly though I felt that I was provided all the pertinent information regarding the state of our vehicle and what may be needed.
Tamim Murshidi was incredibly polite and helpful throughout my purchase. We took the vehicle for a test drive, and from start to finish, the process was easy, clear, and stress-free. Tamim even surprised me by placing a huge red bow on the car and making sure it was fully cleaned and ready—such a thoughtful touch.
He truly went out of his way to make buying my vehicle a wonderful experience, and I’m so grateful I found this car at this dealership. The entire team was easy to work with, and the dealership itself is one of the nicest ... Read More Google - Apr 28, 2026
The process was nice and smooth, communication was the key. My salesman was Kevin Martin he literally made it a painless experience, through our communication when I arrived to my appointment the paperwork was already done! This made the process much smoother & quicker he did an excellent job!!