Customer Testimonials
Job done quickly and fixed problem first time.
Great service!!!!!
Very hospitable dealership. I plan on buying here again next year.
As always, excellent service. Always keeps me informed as progresses changes.
Quick and friendly service
Review for service: can’t get any better than service provided by Don! He’s knowledgeable and thorough to make sure you have great experience and a safe car to drive home.
We were very pleased with the customer service provided by Don Kelly and addressed all concerns professionally. We trust Moore Cadillac!
On 9 November 2021, I purchased a Cadillac Escalade (Platinum) from Moore Cadillac. My Sales Representative was Mr. Essie Nazemi who made the car buying experience for my wife and I an exceptionally transparent and pleasant experience. His professionalism and integrity gained our immediate confidence resulting in us buying our vehicle from Moore Cadillac without the typical sales pressure tactics and will have our vehicle serviced at their facility only. Moore Cadillac has earned our complete confidence and is truly a customer focused dealership. Moreover, I would most certainly recommend Moore Cadillac to anyone interested in purchasing a vehicle in the future.
Today I purchase my dream car the almighty luxury coupe Lexus LC500. I did lots of research and online shopping. I found a few in my area in which one had the color combination I was looking for at a fair price. Salesman Essie Nazemi of Moore Cadillac reached out to me and due to his honesty, integrity and endless drive I knew at that moment I only wanted to work with him to secure the deal. I’ve purchased many vehicles over my time and never have I’ve been treated like a valued customer and a family member. ...
They really went the extra mile and took care of my routine service on my Escalade on the same day I called. I was 30 min late and they were still able to take care of me. I'm a hour away in MD and I'm still planning to go back for my next service. Great place and gorgeous showroom!
Excellent service, really care about their customers.
I had the most positive car buying experience at Moore Cadillac of Chantilly. Hina (sales consultant) and Jean (Finance) were ABSOLUTELY FABULOUS! The entire purchase process took less than two hours. I look forward to more business with Moore Cadillac in the future.
I live in California and when making new automobile purchases I locate the #1 dealership in the country for the particular vehicle I am in need of buying. Moore Cadillac in Virginia was the dealership my research took me to. I just had the finest new car buying experience in my 50 years of buying new cars. Moore Cadillac has an exceptional team of professionals that know their business. Customer care and satisfaction are clearly at the top of their list. Kevin Martin was the salesperson that took care of me, and Kevin is superior to any automobile salesperson I have ever ...
First class service and new customer assistance from Alex!
Kraig from the service department provide excellent service I’m surprised from his knowledge and resolve the issue in a timely manner, can’t thank him enough.
Craig in the Service department did an excellent job explaining everything my vehicle needed and the priority of each recommendation. Service was timely, price was reasonable, and customer service was great. I've used Moore Cadillac for all my Cadillac vehicles service needs and they have always done an outstanding job. Thank you.
Kraig Gough is excellent: thoughtful, pro-active, and extremely helpful.
Don Kelly is the best! Awesome customer service and an exceptional service advisor.
Great people, great service. I live in Upper Marlboro and go all the way to Chantilly to get my car serviced.
There are certain things you expect from a luxury brand and that is what you get for sure at Moore Cadillac, they service team is amazing and their commitment to make things right is unparalleled. Thank you for taking such good care of my ELR.
Don Kelly, my service tech, is amazing. Makes the experience outstanding …informative and efficient. Rapid and satisfying experience. Don is consistently great to work with and I value his advice .
Kraig Was very helpful and the general manager greeted me too! I like the new electronic alerts and video of the work they were doing on my car! State of the art technology!
Moore Cadillac in Chantilly, VA took care of me. My Service Advisor, Eric, was great! I was happy with service that I received.
Great service- Eric is very helpful and accommodating. Highly recommend
Kraig is Awesome!
Best dealership I've dealt with in NoVA regardless of the make of my car.
Professionalism, award winning service and their New and certified cars are outstanding and the prices can't be beat.
Great and quick service by everyone and especially Alayna G!
Excellent experience buying a car. We hopped over here after a bad CarMax experience. They had the vehicle we were interested in pulled out in front of the dealership, ready for us to check out. The sales person, Alexis Portillo, was highly professional and the rest of the staff were great, as well. It was definitely a Cadillac dealership--highly polished and very customer-focused. We would definitely consider buying another vehicle from here.
Service on my Caddi was timely and fixed correctly
The crew was great. They found me an Escalade when there were few to be found. Secondly, every other Cadillac dealer was charging a $10k up charge because the Escalade’s are so popular. While I get the temptation to fleece people during a time of high demand, one would think that the reputation of the dealer and Cadillac would be more important than lying about price on the website. Moore does not do this! Finally, the salesman, Essie, went out of his way to get us what we needed.
Bottom line, I trust these guys. You might find a repair shop that charges a hundred or two less but why go to a shop that deals with ALL cars when you can go to a place that ONLY works on YOUR car!
My experience at Moore Cadillac was amazing! I was spoiled by my experience with my sales person, Tony. He was knowledgeable, super proactive and reliable. He was totally committed to helping me obtain my vehicle of choice (Escalade ESV) exactly how I wanted it. He coached me through the entire process and I couldn’t be happier with my new ride. I highly recommend Moore Cadillac and Tony! They have a longtwrm customer in me.
I highly recommend Moore Cadillac of Chantilly to anyone in the market to purchase a new car. Everyone was great to work with and had our best interests in mind. Our salesman, Kevin, was awesome to work with and was very patient with all of our questions. He went above and beyond to make our experience at Moore a fantastic one. I would definitely trust them with future car purchases.
Best dealership around!!!
Everything was great and the service personnel communicated throughout. I did sign up for vehicle appraisal but it was never received. I was surprised that many of the Moore personnel were not wearing masks.
Awesome people and service was excellent too
Amazing Service. They worked with my warranty company seamlessly. They were quick honest and professional. The Cadillac rides like a dream now
Not only the best place to buy your Cadillac but also the servicing. Bought my 2013 ATS (In 2015) here and used to take it to what I thought was an honest shop that is close to the house. After a ridiculous price quote for some work I figured I get it serviced here. Kraig and his hardworking team informed me of things I didn’t need servicing for awhile and a few that weren’t pointed out. They not only saved me money but time. Kraig and his team are very honest and kind. I’ll never take my car to ...
My tech was Craig. This was my first coming to the dealership. He made me feel welcomed, took the time to understand what I needed for my car, he also stayed on top of me knowing the status of my car throughout the process. Let me not forget how friendly he was.
I brought my 2016 Cadillac STX in for warranty repairs. Don in the service department went above and beyond to make sure I was treated with respect and dignity. I was given a beautiful loaner car while the repair was being completed and updated consistently regarding the progress and expected completion of the work performed. I picked up my car and everything was perfect. I appreciated everything Don and his technician did for me and especially appreciated the car wash.
