Customer Testimonials
Very friendly and professional service. Kept me informed with no surprises.
I purchased my vehicle here, and I’d totally recommend anyone looking for a car to stop by here. My sales consultant was Karla V. She speaks Spanish which was great. I would recommend her to anyone who’s looking for a car. She friendly, works hard to get the customer in and out as soon as possible. I wanna thank her to everything. And thank you to the Financial personal we worked with, as well. Thank you guys again. hope to do more business with you guys in the future. • Yes, I know it’s a Ford, but they ...
Outstanding as Always
Just got my wife the new 2021 Cadillac XT6 Sport AWD Black on Black. She loves it and I feel Lucky!
Thru the contact & help of the awesome team at Shannon Auto sales in Manassas I was introduced to the super professional service team of Moore Cadillac in Chantilly Va. They were quick to identify & address transmission issues on my 2017 Silverado. Highly suggest you give them the opportunity to show you first hand just how awesome they are... 5 star satisfied!!!
Our experience there was hands down the best... one can have at a dealership. Our sales rep Leandro Rodriguez was very helpful, informative and best of all quick. My husband can be an impatient man but, this experience went very smooth and fast.....hubby had nothing to complain about. I wish they sold trucks...I know we will be in the market for one soon and to have this experience all over again would be welcome. All dealerships should be like Moore!
Nice compqny, good service. Very thorough!
Professional and efficient service
I cannot say enough good things about Moore Cadillac. I’ve purchased two Cadillacs from Moore, both experiences have been phenomenal. Most recently I bought. 2021 XT5, Kevin was my salesperson, he was professional, courteous, and extremely knowledgeable. I highly recommend Moore, if you are looking at Caddy’s in the NOVA area go see them, and ask for Kevin!
By far my best car purchasing experience! As soon as I walk through the doors I was greeted by the Cadillac staff. My salesman Tony was a phenomenal! He treated me with kindness & respect it didn’t rush me into to buying a car like every other salesman I know. He was honest and straightforward about the cars I was shopping for. The hospitality goes a long way and it made it easier for me to purchase a car at Moore Cadillac of Chantilly, VA. Also, I would like to add that the facility of the place was eye ...
Very helpful, knowledgeable, courteous and responsive service staff, especially Conte and Craig.
Great service, friendly staff and technicians. My car is always serviced quickly and returned shiny and clean.
Amazing service from Craig my service advisor and the mechanic who worked in my ATS. Craig worked with GM Cadillac to get my CUE replaced, and they also repaired my brakes! I drove all the way from Delaware to have Moore Cadillac take care of my Caddy. The service is always top notch, clean and caring. I was worried with COVID but every single person I saw both inside and outside of the dealership wore a mask. Thank you for caring about your customers and your community. Worth the drive to get such great customer service!
My service manager, Me. Bolden was absolutely excellent. He listened to my concerns and went out of his way to ensure I was comfortable and had the best service possible. Excellent experience one of the main reasons I continue to purchase Cadillacs
I recently moved to the area from Texas, where I had amazing service every time for my vehicle by Sewell, whether it was only a warranty repair or service I paid for...the car came back in perfect shape, having had a thorough cleaning every time! NOT so here in Virginia. This is my second trip to Moore and due to the lack of service I received the first time, I even asked for reassurance my vehicle would be cleaned and the service manager Don Kelly was very nice and assured me it would be. I even left the vehicle ...
Excellent service and such kindness. Had a great experience with very friendly and helpful people. Well designed layout and nice area to hang out while you wait for your car. Would definitely go back.
Great service, I was in and out quickly.
Customer service is alive and well at Moore Cadillac. Essie was phenomenal from first contact, through our ordering process, to taking delivery. He stayed in regular contact to let us know he was there if we had any questions, even if there wasn’t an update on our vehicle order. Essie was polite, professional, and never pushy. Woodson in finance was great as well. He was very informative, provided great options as far as additional products, and made for a very easy process. Overall the experience was great.
We received a great price on our vehicle! Little to no haggling required, fair trade offer etc...Also, the facilities are very clean and top-notch. Fast and easy process overall. Financing took a little time, but that was due to out of state requirements and probably the time of day. Overall very easy experience, almost too easy… Left there questioning why. Lol ***UPDATE*** This company put its money where its mouth is! I ended up with a few concerns on my truck, so I took it to my local dealership. I called David, from the reply to my post to ...
I worked with Jean. She was extremely knowledgeable and very thorough in showing me how everything works. I know I can go back to her any time and get great customer service!
Don is the nicest service advisor I have dealt with on the east coast ...
I often thought when reading reviews they were exaggerated to one extreme or the other. To follow is my honest opinion of my experience at this car dealership. Hands-down this was the best car buying experience I've ever had at a car dealership. Helpful, attentive and knowledgeable staff that enjoy what they do. They clearly went out of there way to accommodate my wife and I. They listened to our needs and concerns and acted on them; quickly, decisively and to our benefit! If you're in the market for a car go to Moore Cadillac in Chantilly and ...
I had an excellent experience at Moore Cadillac. I am new to the Virginia area. When I moved here I tried another Cadillac dealership in Virginia to service my vehicle and had a terrible experience. Needless to say I didn’t return. I was reluctant when trying Moore Cadillac. I had to drive a much further distance, however the service I received was Exceptional!!!! From the time I arrived, telephone call up dates and picking up my vehicle. I will definitely recommend Moore Cadillac to anyone in need of vehicle services.
Always a good day when I go in for work on my vehicle.
Very friendly and helpful. Very professional and honest. Thank you!
Great service, nice people very organized and on the ball so happy to be doing business with Moore Cadillac.
Great same day service. In and out within an hour.
Awesome experience start to finish. Kevin and Fred Dedekind pulled out all the stops to get me into a new Cadillac. I had never owned a Cadillac before so I was unsure but these two made the process easy and made a life long customer out of me. I'm constantly busy and these guys went out of their way to bring the paperwork and vehicle itself to my job so I could stay working. I run a restaurant so I understand the value of customer service and I would recommend anyone to check out this dealership and those two ...
I had a great Experience At Moore Cadillac Saturday. The techs were very helpful and kind. Thank you Moore
Very impressive facility. Great salesmanship, and good attention to customer satisfaction!!! Would definitely recommend if anyone is in the market.
We bought a Cadillac Escalade from Essie at Moore Cadillac. The overall experience was great and he was very professional and honest.
I can not speak highly enough for the two people we worked with at Moore Cadillac. Kevin, and Woodson in F&I we both extremely pleasant, not pushy, and willing to work wit us on our needs. We actually drove down to VA, from upper MD just to look at some cars an an Audi dealership a few miles away. When we test drove an SQ5 there we decided to look for comps in the area and found a beautiful white one that Moore had taken on trade back in December. I called Moore Cadillac on our way there ...
My Sales Consultant, Jean Benedict provided me with a very pleasant experience with my purchase of a new 2021 XT-5 Cadillac. On her own initiative she discovered additional discounts that we were able to apply to my purchase. This was the best experience I have ever had when purchasing a new vehicle. If you plan to to purchase a vehicle from Moore Cadillac I highly recommend you ask for Jean Benedict to be your Sales Consultant.
As usual, Moore Cadillac Chantilly did a fantastic job with our maintenance.
I’ve been coming to Moore for Service on my Escalade ESV for a few years. Don Kelly is always there to answer all of my questions and help me with all issues. He’s there bright and early and able to get me in and out before work. He goes above and beyond in assuring all repairs and service are done promptly and keeps me updated throughout the process. Truly provides excellent customer service with professionalism and humble manner in a timely fashion. Thanks again Don!
Vehicle was done correctly and on time. It was a pleasure dealing with Kraig and a dealership where service answers the phone and returns my calls on a timely basis and especially since they knew I was from out of state and hopefully do not need their service again. I highly recommend their service department.
This is my 3rd Escalade a 2016 I’ve been bringing my Escalade even previous ones here for warranty and non warranty work The entire experience from beginning to end is always professional and they go out of their way to ensure COMPLETE satisfaction There have been couple of times where the items were out of warranty and they reached out to Cadillac to either get it fully covered or at a HUGE reduction in the overall cost I will continue to bring my Escalade for service here my service advisor is Kraig and can’t say enough good words about ...
A great purchase experience. Karen Weinberg did a fabulous job during the entire process, and went above and beyond during delivery process to ensure we knew how each tech feature of the vehicle worked. Highly recommended!
This shop repair crew is legit!! My Cadi drives like a new ride!! And the costumer service provided by Sam was a outstanding and helpful .No hustle! Thank you for the attention..
Excellent experience and we were in and out quickly. Great customer service as well!!!
Leandro made this the best car buying experience ever! Highly recommend him & Moore Cadillac! Great service from Leandro & Woodson!!!
I get my Cadillac serviced there regularly they provide excellent service. They also are very informative anytime I have any questions and help me out with any of my car needs what a great dealership! I will be servicing my Cadillac only there for as long as I own it. If my next car is not a Cadillac, I will still use that service department.
Moore Cadillac is top-notch. First off, customer service was exceptional. My sales agent, Kevin Martin, provided a superb experience from the beginning to completion of my purchase. If you’re in the market for America’s best, Cadillac, I highly recommend purchasing through Moore Cadillac.
Honestly service was great, everything went smoothly. A kid named Tommy helped me out with everything. My truck runs perfectly right now! -Tyler Price
First time there but was recommended by my roommate. Very clean, fast, and professional. Was a little confused on how to get to the service area, but figured it out very quickly. All in all, think I’ll be using here as long as I live in the area
I went to Moore Cadillac to have may car detailed. When I say my car came back like new, it is an understatement. They were fast and also meticulous. Best Service in the DMV.
