Welcome to Moore Cadillac Chantilly

I purchased 2020 Cadillac Escalade ESV from this dealership two years ago. I always come back here for services, my service representative used to be Don Kelly but today i meet service advisor Kraig Gough, he was fabulous. The service department was efficient and expedient. They always send you inspection video while serving your car. Our vehicle was washed and delivered in a very timely manner. Excellent establishment. I am their customer for life!

Beautiful showroom. Awesome car. Friendly and helpful staff. No cars available for at least a year...

While looking to buy a used SUV, I purchased a new Cadillac SUV from stock that had just been delivered that morning. Price was reasonable given the low supply of used and new SUVs in the marketplace. Sales Consultant Essie was very diligent and helpful during this process.

Moore Cadillac's been a pleasure to work with. The service team is top notch and the team members at the front are extremely helpful. Fred made sure I was taken care of from the moment I walked in. They also provide Wifi and some longe chairs while you wait.

5 stars isn’t enough to rate this dealership. Essie was beyond amazing . We traveled an hour to look at a vehicle and possibly purchase. With 2 young kids it was hectic but Essie and the team at Moore Cadillac made everything happen. Essie was not your typical dealer. He was compassionate and very caring to us. He even bought our kids lunch after a long morning at the dealership. Also, Fred the manager was also beyond professional and very accommodating . I highly recommend anyone looking for a new or used vehicle to look at Moores Cadillac . Beyond 5 star service .

Asia in the service dept was amazing. The best service rep that I’ve had at Moore over the years!

Really enjoyed the Technician's Video...excellent! All dealerships should initiate this practice. Also Excellent support from Asia Harper, she stepped in and provided GREAT customer service to keep me informed and comfortable.

Amazing service from start to finish. Very professional and communicative. Received on the spot and frequent updates; to include, a video update from the technician upon completion. Provided me a complimentary Uber ride back home while car was serviced. Everything met or exceeded expectations.

Great- I am from out of state —car gave check engine warning- they fit me in evaluated the issue and had me back on my way in 2 hours- fantastic!!

On time arrival and quick service advisor who managed everything professionally and punctually. Amazing trip

I have been a loyal customer for over 20 years. My service representative Don Kelly has been providing me with outstanding customer service during that time. My appointment today was no exception to the fantastic customer service I have received from Don over the years . Everything was explained fully as well as the cost . I have other vehicles, Jaguar F-Type , and the customer service Don has provided me is far better than I have received at any other dealership ! The customer service Don and Moore has delivered is excellent ! This is a dealership that understands their customers and delivers a level of service that exceeds any I have experienced at Jaguar, or Porsche !

I highly recommend if you want a new Escalade that you ask for Essie and he will do everything to make your purchase easy. He was great and the whole team including DAVE Sanchez understands how provide exceptional service .Thanks for all your hard work to make my purchase easy and taking care of all my issues. Thanks again

I recently purchased a used vehicle from Moore Cadillac; And my experience with this dealership was smooth and seamless, with my purchase, as me being and out of town customer. My sales Associate, Alexis Pertillo was great. I would highly recommend them to family and friends, to purchase a vehicle from this dealer.

Great staff, great service!

I.can say that since the purchase of my Cadillac CT6, it's been a joy to know that I'm back by Moore Cadillac's executive team of sales experts and there knowledgeable service technician and that I would recommend this dealership to all my friends also, I plan on buying my next car from Moore Cadillac as well.

Great team!

I saw a car I had been looking for and contacted Moores Cadillac dealership in Chantilly. A woman named Karen got right back to me. I went in the very next day as they opened at 9. Now that was a great surprise. Upon arriving Karen was waiting for me. After driving the car, I wanted it. The car was a 2009 Cadillac Cts. And it had the original purchase papers from the 1st owner. This car was in excellent condition. Not to mention only 68,000 miles on it. Karen was as excited as me. From talking with her we both liked original things. Simple small stuff matters. Like this car did not have the push button start. It had a key. And an extra one. I was very happy about that. Karen was superb from start to finish. As I worked my way to sign my papers everyone I came in contact with were so very pleasant. It reminded me of the times before covid. When people actually cared and wanted your business. When I finally left in my car I was so happy. Karen thanks for all your help with the bluetooth and onstar and just going over all the things in the car. You are great! And Moores Cadillac thank you for caring about making people your number 1 priority. We simply dont see much of that anymore. Oh and Karen I loved the matching sweater and socks. Thanks again! Next purchase will definitely be there!

Kraig and Asia were great. Very informative, took their time with me vs rushing me out, explained things well. I'll be back for sure.

I'm writing on behalf of my mom, Maria Alvarez, whose English isn't the best. Around the end of October, she placed an order for an Escalade 2022. Since the first time she visited, Alex Portillo was the one assigned to help her. It was a big relief that he spoke Spanish, because he helped my mom clearly understand every detail of the process. He was patient and very kind. Anytime my mom had a question, he was always available to reply to any phone call and/or text, which made my mom feel very comfortable during the whole process at Moore Cadillac. She's very thankful to Alex for helping her get the car of her dreams. She highly recommends anyone that goes to Moore to seek out Alex no matter if they speak English or Spanish, because he is the best. Outstanding job!

My service advisor was Alayna she very efficient answering all my questions and she didn't know the answer she will find out in a timely manner. It was a pleasure having Alayna has my srvc advisor.

Everyone was very courteous and professional.

Job done quickly and fixed problem first time.

Great service!!!!!

Very hospitable dealership. I plan on buying here again next year.

As always, excellent service. Always keeps me informed as progresses changes.