Welcome to Moore Cadillac Chantilly

Dennis and Paul provided the best service experience I’ve ever received from a dealership in twenty years across Ford, Mercedes, Toyota, and Cadillac dealerships. I highly recommend them for Cadillac service.

Great to work with in helping me keep my Escalade maintained, gives me confidence in driving my car with zero breakdowns! From purchase date (2018) as a brand new vehicle throughout the recommended maintenance and state inspections! Highly recommend!

We have also had good service from this dealership. We wish for better discounts, but service is steady and consistent.

I had an excellent experience. Mike B. , Fred, and Lilly were excellent.....so much so I bought two vehicles, and sold them mine. Great work.

Nobody is responsible! Nobody answers the phone! Using just automated machine (Susan) ! No accountability! After selling their product, no support at all! Just show off!

Very Friendly, and Neat environment easy to deal, it was my first time and being amazing.

I was visiting my sister from NC and my car broke down. They got me in and out in 6 hours and on my way. Everyone was super friendly, helpful and explained everything clearly. Appreciate the great customer service.

Always appreciate working with Moore Cadillac Service Department. Kraig is always so helpful and is a consistent and good communicator.

Kraig was very helpful and responsive. Appreciated being offered a car wash as well. Thank you Kraig

One of the worst service experiences I have ever had. I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat. 45 minutes later later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up my vehicle. When I got in, I discovered that the seat had been moved forward anyway—the exact thing I warned them not to do. As a result, my vehicle was returned to me in worse condition than when I brought it in. The seat position now makes the car extremely uncomfortable to drive and significantly impacts my ability to use the vehicle. The way the situation was handled afterward was even more disappointing. When I asked to speak with a manager, I was told he was too busy with meetings. I requested a callback and never received one. I asked for the employee's name and was refused. I then submitted a formal complaint and still received no response. The issue is no longer just the seat. It's the complete lack of accountability, professionalism, and customer service. A dealership representing a luxury brand should not return a customer's vehicle in worse condition, ignore complaints, refuse basic information, and then disappear when asked to make things right. Moore Cadillac has lost my trust completely. Based on this experience, I would strongly caution anyone considering using their service department

Had my best car buying/trade-in experience with Joseph Kim. So many dealerships have pushy, aggressive salesmen and managers. Joe was the complete opposite. He was knowledgeable, patient, and genuinely helpful; no off putting pressure or games. The whole process was smooth, with a fair trade-in and clear explanations. If you’re looking for a car, Cadillac or not, ask for Joseph. This is was type of experience I expect!

Incredible experience all around. We arrived later in the afternoon, but everyone was exceptionally accommodating. The entire process was streamlined and efficient, but not forward or rushed. We felt comfortable and informed throughout the entire experience. Adrian was gracious enough to facilitate our test drive while Joe was assisting another client. The seamless transition and cooperation made us even more confident in our decision. It was worth the 90 min drive for the experience alone. Extremely satisfied all around. Thank you for making the entire process smooth and easy!

I have appointment but also i waited 40min to check- in. They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appointment. My time is important so to yours. So please respect and value the other time as yours. I didn’t expect this service from this company.

Thank you so much for your great service I really appreciate it thank you again

I am extremely pleased with Moore Cadillac. Service has been outstanding from drop-off, to maintenance and communication. I recommend Moore to other Cadillac owners that I know.