Welcome to Moore Cadillac Chantilly

Great service, as always. They do great work on my wife's car. We highly recommend them.

Great service.

Excellent Service

Easy drop off, service staff acknowledged our appointment, reviewed recommendations. The dealership communicated actively, sending text, link to a video of the work performed. Pick up was also easy, service staff took the time to review recommendations and address all our questions.

Kevin Martin & Moore Cadillac – A Transparent, Honest, and Exceptional Experience Yesterday, my wife and I purchased a 2024 Cadillac LYRIQ Sport 3 AWD in Opulent Blue from Moore Cadillac Chantilly, and we could not be more pleased. From start to finish, Kevin Martin ensured the process was smooth, transparent, and tailored to our needs. Kevin’s knowledge of the LYRIQ was exceptional. He explained every feature, from one-pedal driving to Super Cruise, making the learning process seamless. While we are no strangers to tech, a vehicle like this can still be overwhelming. Kevin ensured we left fully comfortable with everything before driving off the lot. When it came to incentives, Kevin walked us through the pros and cons of taking the installation rebate versus the two years of free charging. Initially, we considered applying the rebate to lower the cost, but after discussing it with our electrician, we realized Kevin was right. It made more sense to opt for free charging, giving us greater flexibility. Now, we have our Level 2 charger installation scheduled in a few days and two years of free public charging. That insight alone proves how much Kevin was focused on helping us make the best decision rather than just closing a sale. Kevin also helped us get the best trade-in value for our vehicle. Some dealers offer a flat trade-in price and simply deduct it from the base price, but Kevin provided insights that helped us maximize our resale value. Thanks to his guidance, we will be able to buy down the loan significantly after the sale. Many dealers would have likely steered buyers toward taking an incentive to make the final price look better, when in reality, we would have lost a long-term benefit. Kevin made sure we made an informed decision, and we are happier for that. He was focused on what was best for us, not just on making a sale. That kind of service is refreshing; it is unfortunate the industry is not more like this. Beyond the purchase, Kevin ensured our Cadillac app and services were properly set up. He was patient, thorough, and never made us feel rushed. No question was too small or repetitive; he remained professional and courteous throughout. The entire Moore Cadillac team reinforced this experience. Fred, the manager, and Lily in finance were professional, honest, and accommodating. The purchase took longer than expected due to an issue with our bank’s AI-driven fraud detection system, which mistakenly flagged the transaction. The delay was entirely on the bank’s side. Despite this, Moore Cadillac remained patient and understanding. Many dealerships might have reacted differently, but Moore never pressured us or made us feel uneasy. They handled everything with professionalism, proving they prioritize their customers. One thing that sets Moore Cadillac apart is their non-commission-based sales model. Since their consultants are not pressured to meet quotas, the experience feels more customer-focused rather than transactional. Kevin was not trying to sell us something for the sake of making a sale; he was focused entirely on what was best for us. Whether the car was a one-dollar sale or a two-dollar sale, it did not matter to him. What mattered was ensuring we were satisfied. That approach made all the difference. This was the best car-buying experience we have ever had. We walked away with zero regrets and full confidence in our decision. Moore Cadillac was upfront about pricing, offered the best deal we could find, and worked with us to structure everything in a way that made sense for our financial goals. This is not a paid endorsement, nor are we influencers. We simply appreciate honesty, professionalism, and customer-first service, and we want others to know where they can find it. If you are looking for a Cadillac, go to Moore Cadillac Chantilly. If you want a sales consultant who truly listens, knows his product inside and out, and puts your needs first, seek out Kevin Martin. You really do get more at Moore Cadillac.

Prompt and professional service

Ali Ziaii gave customer service a new meaning, he went above and beyond to make my experience perfect.

Easy process, reasonable people and great pricing (in context). Steven was fantastic in getting us exactly what we were looking for with a no pressure approach, which I appreciated.

I took my 2016 Cadillac SRX to get serviced at Moore Cadillac in Chantilly to diagnose an issue with the car. I’m glad I took it to Moore Cadillac in Chantilly instead of Lindsey Cadillac in Alexandria because Lindsey Cadillac has some shady people in their service department who always try to upsell me on services and I think they also lie about issues with the vehicle. Moore Cadillac service department is so much better. The process was so easy and Peter, the service representative, was professional and straightforward. They keep you informed throughout the entire process and even send you a video of the technicians doing the inspection so you can see for yourself. No pressure, no upselling, and no frustration. I will continue to drive the extra distance to Moore Cadillac in the future.

great service adviser Kraig Kough. He scheduled service quickly to accomodate me and the work was performed flawlessly. Thanks Kraig.

Service has always been great. Got my car in and out same day

Essie was a great salesman. He let me take the vehicle for an extended test drive for my wife to try it. Only downside is I think the $899 processing fee is a bit high. I think $450 would be more appropriate for the service. Otherwise, good experience

It's always a pleasant experience at Moore Cadillac. I purchased a Cadillac CT5 here. Sales and service always do a great job, I even service my non-gm vehicles here because of the level professionalism I've encountered each visit.

Made appointment same day.Ali was great.All work was done well.

I took the car for an alignment, but the car was still not totally moving straight and leaning towards the right when I was driving home. It does not look like the alignment has totally fixed the issue.

We are absolutely pleased with the new lease Cadillac and hereby want to take this opportunity to appreciate Steve that patiently walked through the whole procedure from showing the vehicles to delivery. Thank you Steve.

I recently worked with Darin Lowdermilk at Moore Cadillac in Chantilly, and I couldn’t be happier with the experience. Darin was knowledgeable, attentive, and made the entire car-buying process smooth and enjoyable. He answered all my questions with patience, ensuring I felt confident with my decision. Thank you, Darin, for the pleasant experience and exceptional service. Highly recommend!

ask for alex ! 10/10 customer service

Dealing with Moore Cadillac has always been a great experience. I highly recommend them for a Cadillac car purchase.

Had an outstanding experience here! Friendly/comfortable environment and a seamless service experience!

This dealer is by far the most welcoming and friendly dealer ive ever been to. Iyan was very genuine and great to talk to

Very professional people in this dealership. Very satisfied with my experience getting my second Cadillac Escalade they helped me out with the best price . The manager was very friendly and helpful he gave me what I needed. I’ll recommend this dealership to anyone who wants to buy a car with a very good deal.

Very efficient, fast and excellent service with a smile

Very professional

Good customer service but it’s very difficult to get a hold of service advisors. My last couple visits I can never get a hold of someone.