Welcome to Moore Cadillac Chantilly

Kraig was very helpful and responsive. Appreciated being offered a car wash as well. Thank you Kraig

One of the worst service experiences I have ever had. I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat. 45 minutes later later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up my vehicle. When I got in, I discovered that the seat had been moved forward anyway—the exact thing I warned them not to do. As a result, my vehicle was returned to me in worse condition than when I brought it in. The seat position now makes the car extremely uncomfortable to drive and significantly impacts my ability to use the vehicle. The way the situation was handled afterward was even more disappointing. When I asked to speak with a manager, I was told he was too busy with meetings. I requested a callback and never received one. I asked for the employee's name and was refused. I then submitted a formal complaint and still received no response. The issue is no longer just the seat. It's the complete lack of accountability, professionalism, and customer service. A dealership representing a luxury brand should not return a customer's vehicle in worse condition, ignore complaints, refuse basic information, and then disappear when asked to make things right. Moore Cadillac has lost my trust completely. Based on this experience, I would strongly caution anyone considering using their service department

Had my best car buying/trade-in experience with Joseph Kim. So many dealerships have pushy, aggressive salesmen and managers. Joe was the complete opposite. He was knowledgeable, patient, and genuinely helpful; no off putting pressure or games. The whole process was smooth, with a fair trade-in and clear explanations. If you’re looking for a car, Cadillac or not, ask for Joseph. This is was type of experience I expect!

Incredible experience all around. We arrived later in the afternoon, but everyone was exceptionally accommodating. The entire process was streamlined and efficient, but not forward or rushed. We felt comfortable and informed throughout the entire experience. Adrian was gracious enough to facilitate our test drive while Joe was assisting another client. The seamless transition and cooperation made us even more confident in our decision. It was worth the 90 min drive for the experience alone. Extremely satisfied all around. Thank you for making the entire process smooth and easy!

I have appointment but also i waited 40min to check- in. They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appointment. My time is important so to yours. So please respect and value the other time as yours. I didn’t expect this service from this company.

Thank you so much for your great service I really appreciate it thank you again

I am extremely pleased with Moore Cadillac. Service has been outstanding from drop-off, to maintenance and communication. I recommend Moore to other Cadillac owners that I know.

Fixed the problem and assured the latest updates were installed on one of the control computers.

Excellent service, professional staff, timely maintenance, clear communication, and my Cadillac runs as expected.

I was provided with a timely appointment. I received text updates and an actual video of the service performed on my vehicle! Outstanding experience and a first!

The car came back to me with a problem (safety Assist System needs maintenance) that was’t a problem when I dropped it off. Still waiting to be told timing when my repair estimates for the items that need to be worked will be available

Great car buying experience. Professional, quick and painless from start to finish. Highly recommend Moore Cadillac.

Kraig Gough is it amazing service rep and the staff is incredibly competent. The turnaround time and communication lines are great. Also, xxxxxxto the mechanics who do a great job.

Service was provided with knowledge and professionalism. Calvin was very attentive and kept me up to date regarding my Cadillac.

Thank you to the Service Representative and Service Manager for coordinating special support for EV warranty coverage. I highly recommend Moore Cadillac for your Cadillac service.