Welcome to Moore Cadillac Chantilly

Professional and efficient service

I cannot say enough good things about Moore Cadillac. I’ve purchased two Cadillacs from Moore, both experiences have been phenomenal. Most recently I bought. 2021 XT5, Kevin was my salesperson, he was professional, courteous, and extremely knowledgeable. I highly recommend Moore, if you are looking at Caddy’s in the NOVA area go see them, and ask for Kevin!

By far my best car purchasing experience! As soon as I walk through the doors I was greeted by the Cadillac staff. My salesman Tony was a phenomenal! He treated me with kindness & respect it didn’t rush me into to buying a car like every other salesman I know. He was honest and straightforward about the cars I was shopping for. The hospitality goes a long way and it made it easier for me to purchase a car at Moore Cadillac of Chantilly, VA. Also, I would like to add that the facility of the place was eye catching, comfortable, and welcoming when I was filling out paperwork and waiting in the lobby to receive my new vehicle. Thank you Cadillac!

Very helpful, knowledgeable, courteous and responsive service staff, especially Conte and Craig.

Great service, friendly staff and technicians. My car is always serviced quickly and returned shiny and clean.

Amazing service from Craig my service advisor and the mechanic who worked in my ATS. Craig worked with GM Cadillac to get my CUE replaced, and they also repaired my brakes! I drove all the way from Delaware to have Moore Cadillac take care of my Caddy. The service is always top notch, clean and caring. I was worried with COVID but every single person I saw both inside and outside of the dealership wore a mask. Thank you for caring about your customers and your community. Worth the drive to get such great customer service!

My service manager, Me. Bolden was absolutely excellent. He listened to my concerns and went out of his way to ensure I was comfortable and had the best service possible. Excellent experience one of the main reasons I continue to purchase Cadillacs

I recently moved to the area from Texas, where I had amazing service every time for my vehicle by Sewell, whether it was only a warranty repair or service I paid for...the car came back in perfect shape, having had a thorough cleaning every time! NOT so here in Virginia. This is my second trip to Moore and due to the lack of service I received the first time, I even asked for reassurance my vehicle would be cleaned and the service manager Don Kelly was very nice and assured me it would be. I even left the vehicle for 2.5 days, and it was returned having had NO cleaning at all, bird dirt all over the back still, and more. I'm very disappointed in this dealer!! I only hope the work was done right because this is the 2nd time to this dealer for the same problem. Being a nice service man does not trump quality car service, and poor service for small problems means customers won't trust you with the big problems or car purchases. The day following the above review, I was reached out to by the manager and offered a free detail on my car and to have the repairs checked. I'm glad to say, my faith in Cadillac is restored... Between Michael Corlitz and Gia at Moore Cadillac, my car is back this week, spotless and in great shape! I will return to Moore. Thank you, Moore Cadillac for taking care of my Cadillac!

Excellent service and such kindness. Had a great experience with very friendly and helpful people. Well designed layout and nice area to hang out while you wait for your car. Would definitely go back.

Customer service is alive and well at Moore Cadillac. Essie was phenomenal from first contact, through our ordering process, to taking delivery. He stayed in regular contact to let us know he was there if we had any questions, even if there wasn’t an update on our vehicle order. Essie was polite, professional, and never pushy. Woodson in finance was great as well. He was very informative, provided great options as far as additional products, and made for a very easy process. Overall the experience was great.

We received a great price on our vehicle! Little to no haggling required, fair trade offer etc...Also, the facilities are very clean and top-notch. Fast and easy process overall. Financing took a little time, but that was due to out of state requirements and probably the time of day. Overall very easy experience, almost too easy… Left there questioning why. Lol ***UPDATE*** This company put its money where its mouth is! I ended up with a few concerns on my truck, so I took it to my local dealership. I called David, from the reply to my post to explain my concerns and he retuned my call almost instantly. Not only that, he personally dealt with my local dealership to ensure the vehicle checked out and that my concerns were addressed. In the end... nothing ended up being wrong with my truck AND David covered the fees to have it checked out. If you are in the market for a vehicle, don’t hesitate to shop here. They TRULY back it up.

I worked with Jean. She was extremely knowledgeable and very thorough in showing me how everything works. I know I can go back to her any time and get great customer service!

Don is the nicest service advisor I have dealt with on the east coast ...

I often thought when reading reviews they were exaggerated to one extreme or the other. To follow is my honest opinion of my experience at this car dealership. Hands-down this was the best car buying experience I've ever had at a car dealership. Helpful, attentive and knowledgeable staff that enjoy what they do. They clearly went out of there way to accommodate my wife and I. They listened to our needs and concerns and acted on them; quickly, decisively and to our benefit! If you're in the market for a car go to Moore Cadillac in Chantilly and ask for Karen. She was awesome!!

I had an excellent experience at Moore Cadillac. I am new to the Virginia area. When I moved here I tried another Cadillac dealership in Virginia to service my vehicle and had a terrible experience. Needless to say I didn’t return. I was reluctant when trying Moore Cadillac. I had to drive a much further distance, however the service I received was Exceptional!!!! From the time I arrived, telephone call up dates and picking up my vehicle. I will definitely recommend Moore Cadillac to anyone in need of vehicle services.

Always a good day when I go in for work on my vehicle.

Very friendly and helpful. Very professional and honest. Thank you!

Great service, nice people very organized and on the ball so happy to be doing business with Moore Cadillac.

Great same day service. In and out within an hour.

Awesome experience start to finish. Kevin and Fred Dedekind pulled out all the stops to get me into a new Cadillac. I had never owned a Cadillac before so I was unsure but these two made the process easy and made a life long customer out of me. I'm constantly busy and these guys went out of their way to bring the paperwork and vehicle itself to my job so I could stay working. I run a restaurant so I understand the value of customer service and I would recommend anyone to check out this dealership and those two gentleman. I would have given 10 stars if it let me!!

I had a great Experience At Moore Cadillac Saturday. The techs were very helpful and kind. Thank you Moore

We bought a Cadillac Escalade from Essie at Moore Cadillac. The overall experience was great and he was very professional and honest.

I can not speak highly enough for the two people we worked with at Moore Cadillac. Kevin, and Woodson in F&I we both extremely pleasant, not pushy, and willing to work wit us on our needs. We actually drove down to VA, from upper MD just to look at some cars an an Audi dealership a few miles away. When we test drove an SQ5 there we decided to look for comps in the area and found a beautiful white one that Moore had taken on trade back in December. I called Moore Cadillac on our way there with about 20 minutes of notice and asked if we could test drive the car. Kevin made it happen even though he had another client coming in shortly. He set us up, let us test drive it while he finished with his other person, and then we all got started on our deal. They offered us a fair value on trade, had lots of options for warranties and added value and have a great 5/30 program. Our F&I person was Woodson and he was again extremely pleasant, talked us though options, and was not aggressive or pushy even when we declines several options they offered. (All of which still had very good value I might add) He had us in and out of F&I within an hour it was great! Although we live in MD, and we're 2 hours away from this location we will 100% be recommending this location to our family, friends in the southern MD/VA area. New/Used Cadillac, or even a Used Car of another brand, Moore Cadillac of Chantilly made our buying experience easy, comfortable, and something we could feel confident in as we drove home to MD. 5/5 Stars to Kevin, Woodson, and the Facility.

My Sales Consultant, Jean Benedict provided me with a very pleasant experience with my purchase of a new 2021 XT-5 Cadillac. On her own initiative she discovered additional discounts that we were able to apply to my purchase. This was the best experience I have ever had when purchasing a new vehicle. If you plan to to purchase a vehicle from Moore Cadillac I highly recommend you ask for Jean Benedict to be your Sales Consultant.

As usual, Moore Cadillac Chantilly did a fantastic job with our maintenance.